Shipping
Policy

1. Jersey — Personal Hand-Delivery

For clients based in Jersey, Channel Islands, we offer a personal hand-delivery service for all timepiece and jewellery purchases. This is not a courier service — your order is delivered in person by a member of the WatchHawk team.

• Delivery is arranged at a time and location convenient to you
• You may inspect the item in full upon arrival before any payment is made
• Delivery is included in the purchase price for all Jersey orders
• Typical delivery lead time is 1–3 business days following order confirmation

2. UK Mainland and International — Secure Courier

All UK mainland and international orders are dispatched via fully insured, tracked premium courier. We use reputable specialist carriers experienced in handling high-value items.

• All items are dispatched in secure, discreet packaging
• Full insurance is included at the declared value of the item
• Tracking information is provided upon dispatch
• A signature will be required upon delivery

UK Mainland Delivery Timescales

• Standard: 2–3 business days
• Next Day: available on request — please contact us prior to ordering

International Delivery

International delivery is available to select countries. Timescales and shipping costs vary by destination. Please contact us at contact@watchhawk.co.uk before placing an international order to confirm availability and costs.

3. Mould Kits

Our dental impression mould kits are dispatched via standard tracked post. Delivery typically takes 2–3 business days within the UK and Channel Islands. Return postage with secure prepaid packaging is included in your kit.

4. Bespoke Commissions and Custom Grills

Completed bespoke pieces are delivered in premium WatchHawk presentation packaging via fully insured courier. Jersey clients receive personal delivery as standard. Delivery is arranged following the final quality inspection and is not dispatched until we are fully satisfied with the finished piece.

5. Delays

Whilst we always aim to meet the delivery timescales stated above, delays can occasionally occur due to factors outside our control. We will always communicate proactively if a delay is anticipated. WatchHawk accepts no liability for losses resulting from delivery delays caused by third-party couriers or exceptional circumstances.

6. Failed Deliveries

If a delivery attempt is unsuccessful, the carrier will leave a card with instructions for rearranging delivery or collecting from a local depot. It is the client's responsibility to arrange redelivery or collection within the time frame specified by the carrier.

7. Contact

For any delivery queries, please contact us at contact@watchhawk.co.uk or via WhatsApp on +44 7501 995914.