Refund
Policy

1. Pre-Owned Timepieces

All pre-owned timepieces are sold with a detailed description of condition. We encourage every client to ask questions and request additional photographs or video before purchasing. For Jersey clients, you have the opportunity to inspect the watch in person before any payment is made.

Returns Eligibility

You may return a pre-owned timepiece within 14 days of receipt, provided:

• The item is returned in the same condition as received
• All original packaging, box and papers are included
• You contact us within 7 days of delivery to notify us of your intention to return
• The watch has not been worn, resized, or altered in any way

Returns will be inspected upon receipt. If the item is returned in a different condition to that in which it was dispatched, we reserve the right to refuse the return or apply a deduction to any refund.

2. Bespoke Jewellery and Custom Grills

Bespoke commissions and custom grills are made exclusively to your individual specification. As such, these items are non-returnable and non-refundable once production has commenced following your design approval.

If there is a manufacturing defect or the item does not match the agreed specification, we will rectify this at no additional cost to you.

3. Mould Kits

Mould kits may be returned unused within 14 days for a full refund. Once the kit has been opened and used to create an impression, it cannot be returned for hygienic reasons.

4. How to Initiate a Return

To initiate a return, please contact us within 7 days of receiving your order:

• Email: contact@watchhawk.co.uk
• WhatsApp: +44 7501 995914

Please include your order details and the reason for return. We will respond within 1 business day with return instructions.

5. Return Postage

Return postage costs for change-of-mind returns are the responsibility of the client. We strongly recommend using a fully tracked and insured service. WatchHawk accepts no liability for items lost or damaged in transit during a return.

In the event of a return due to an error on our part or a genuine defect, we will arrange and cover the cost of return postage.

6. Refund Processing

Once a return has been received and inspected, refunds are processed to the original payment method within 5–10 business days. You will be notified by email once your refund has been issued.

7. Disputes

We handle all disputes with fairness and transparency. If you are unhappy with any aspect of your purchase, please contact us directly in the first instance. We are committed to finding a resolution that is fair to all parties.

8. Contact

For any return or refund enquiries, please contact us at contact@watchhawk.co.uk.