Privacy
Policy
Last updated: May 2025
This Privacy Policy explains how WatchHawk ("we", "us", "our") collects, uses, stores and protects your personal data when you visit our website or use our services. We are committed to protecting your privacy and handling your data with the utmost care and transparency.
1. Who We Are
WatchHawk is a private watch and bespoke jewellery business operating from Jersey, Channel Islands and London, United Kingdom. Our registered contact is contact@watchhawk.co.uk.
2. Information We Collect
Information you provide directly
- Name and contact details (email address, phone number)
- Postal address for delivery or correspondence
- Enquiry details including watch preferences and budget information
- Payment details processed securely via Shopify Payments (we do not store card details)
- Communications sent to us via email, WhatsApp or our contact form
Information collected automatically
- IP address and browser type
- Pages visited and time spent on site
- Referring website or search terms
- Cookie data (see our Cookie Policy)
3. How We Use Your Information
We use your personal data to:
- Process and fulfil your orders and enquiries
- Communicate with you about your purchase or sourcing request
- Send order confirmations and delivery updates
- Respond to your questions and provide client support
- Improve our website and services
- Comply with legal and regulatory obligations
We will never sell, rent or share your personal data with third parties for marketing purposes.
4. Legal Basis for Processing
We process your personal data on the following legal bases:
- Contractual necessity — to fulfil orders and service agreements
- Legitimate interests — to operate and improve our business
- Legal obligation — to comply with applicable laws
- Consent — where you have explicitly agreed (e.g. marketing communications)
5. Data Sharing
We may share your data with trusted third parties only where necessary:
- Shopify Inc. — our e-commerce platform provider
- Secure courier partners for the purposes of delivering your order
- Payment processors operating under PCI-DSS compliance
All third parties are contractually required to protect your data and use it only for the purpose for which it was shared.
6. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Order records are typically retained for 7 years in accordance with financial regulations.
7. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data ("right to be forgotten")
- Object to or restrict certain processing
- Request data portability
- Withdraw consent at any time
To exercise any of these rights, contact us at contact@watchhawk.co.uk.
8. Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or disclosure. Our website uses SSL encryption and our payment processing is handled by Shopify's PCI-DSS compliant infrastructure.
9. Cookies
We use cookies on our website. Please see our Cookie Policy for full details.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated revision date. We encourage you to review this policy periodically.
11. Contact Us
For any questions about this Privacy Policy or how we handle your data, please contact us:
Email: contact@watchhawk.co.uk
Instagram: @watchhawkk